Overview: We strive to ensure your satisfaction with every purchase. However in case you are not satisfied with your product, here is our policy for returns and exchanges:
Conditions: Items can be exchanged within 30 days of purchase if they are damaged or defective. We only replace items if they are in their original condition and packaging.
Exchange Process: To initiate an exchange due to damage or defect, please contact our customer support team within the specified timeframe. We’ll guide you through the process.
Exchange Options: We offer exchanges for the same product or a different product of equal value if the original item is damaged or defective.
Shipping: Return shipping costs for damaged or defective items will be covered by us. However, for exchanges due to preferences or non-defective reasons, return shipping will be the responsibility of the customer.
Need help?
Contact us at info@exquisitecosmetics.shop for questions related to refunds and returns.